Privacy policy
Privacy Policy
Privacy Policy
Last updated: 26 August 2026
This Privacy Policy explains how Arvella collects, uses, stores, and protects your personal information when you visit or make a purchase from arvelleshop.com.
Who we are
Arvella operates the website arvelleshop.com.
Contact email: support@arvelleshop.com
Business name: [Insert legal business name]
Business address: [Insert business address]
Information we collect
When you use our website or place an order, we may collect:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order details
- Payment confirmation details
- IP address
- Device and browser information
- Website usage and cookie data
We do not store full payment card details. Payments are processed securely by third-party payment providers.
How we use your information
We use your personal information to:
- Process and deliver orders
- Confirm payments
- Send order updates
- Provide customer support
- Manage returns, refunds, and exchanges
- Improve our website and services
- Prevent fraud and protect our business
- Send marketing emails, where you have agreed to receive them
- Comply with legal and tax obligations
Legal basis for processing
We process your personal information where it is necessary to fulfil our contract with you, comply with legal obligations, protect legitimate business interests, or where you have given consent.
Marketing
If you subscribe to our marketing emails, we may send you updates, offers, and product news. You can unsubscribe at any time using the link in our emails or by contacting support@arvelleshop.com.
Cookies
Our website uses cookies and similar technologies to operate the store, remember preferences, analyse website traffic, and support advertising or marketing activities.
You can control cookies through your browser settings. Some cookies are necessary for the website to function properly.
Sharing your information
We may share your information with trusted service providers, including:
- Shopify or our ecommerce platform provider
- Payment processors
- Shipping and fulfilment partners
- Email and marketing platforms
- Analytics providers
- Professional advisers where required
- Legal or regulatory authorities where required by law
We only share information necessary for these services to operate.
International transfers
Some service providers may process data outside the United Kingdom. Where this happens, we rely on appropriate safeguards required by applicable data protection law.
How long we keep your information
We keep your personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer service, tax, accounting, legal, and fraud prevention requirements.
Your rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Complain to the UK Information Commissioner’s Office
To exercise your rights, contact us at support@arvelleshop.com.
Security
We use reasonable technical and organisational measures to protect your personal information. However, no online service can be guaranteed to be completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.