Refund policy

Return and Refund Policy

Return and Refund Policy

Last updated: 26 August 2026

At Arvella, we want you to be happy with your purchase. If you are not fully satisfied, you may request a return in accordance with this policy.

Returns

You have 14 days from the date you receive your order to notify us that you wish to cancel or return your purchase. After notifying us, you have a further 14 days to send the item back.

To be eligible for a return, items must be unused, unworn, unwashed, in their original condition, with tags attached and in the original packaging where possible.

To start a return, please contact us at support@arvelleshop.com with your order number and the reason for your return.

Non-returnable items

For hygiene reasons, we cannot accept returns of items that have been worn, washed, damaged, or are missing tags. We also cannot accept returns for underwear, socks, or hygiene-sealed items if the seal has been removed, unless the item is faulty.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Refunds will be processed within 14 days of receiving the returned item or receiving proof that the item has been sent back.

If you paid for standard delivery, this may be refunded where required by applicable consumer law. Additional costs for premium or express delivery are non-refundable unless required by law.

Return shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we are not responsible for returned items lost in transit.

Faulty, damaged, or incorrect items

Please inspect your order when it arrives. If your item is faulty, damaged, or incorrect, contact us immediately at support@arvelleshop.com with your order number and photos of the issue.

If the item is confirmed to be faulty, damaged, or incorrect, we will arrange a replacement, exchange, or refund in accordance with your legal rights.

Exchanges

If you would like a different size, colour, or item, please contact us at support@arvelleshop.com. Exchanges are subject to stock availability.